4/18/2023 0 Comments Cardworks jobsAlly’s shares slid 11.5% that day to their lowest level since 2014. When Ally Financial, the nation’s leading auto lender, announced that it was purchasing CardWorks for $2.65 billion on Feb. And their doubts recently helped scotch a big merger deal for CardWorks that would have brought Berman over $1 billion. Analysts and money managers are a lot more pessimistic. Still, his best bet is that the low-income consumers who lose their jobs first, but then get hired back fastest, will on a relative basis actually outperform middle-class borrowers through the crisis. Berman is no Pollyanna he warns that we won’t see the full picture until the waves of government support run out. The CEO of CardWorks, America’s second-biggest subprime credit card lender, tells Fortune that his customers learned plenty about the benefits of prudence from the financial crisis, and believe it or not, they’re in better shape than before the pandemic struck. Proficient use of PC software and willingness to learn new programs (Word, Excel, PowerPoint, Project, Visio, etc.No one in America better understands the risks and rewards of financing America’s wage-earning consumers-the folks locked out of traditional banking but hungry for credit-than Don Berman. Knowledge of Disputes, Visa, MasterCard and Chargeback process is beneficial Strong banking and credit/ debit card knowledge. Two (2) years of experience in the financial services industry with Credit/ Debit Card experienceĪbility to prioritize, execute, and deliver projects within multiple areas of the company Provides training and development opportunities and serves in a mentoring role for the teamīachelor’s degree in Computer Science, Engineering, Finance, Business Administration or other related major requiredįour (4) years’ experience with process improvement activities, preferably with a financial services organization Provides transparent frequent updates to manage reasonable expectations of the enterprise and to keep stakeholders informed of the progress of each project Works with process improvement Director to support the management, implementation, and reporting of multiple projects: develops timelines, provides updates, leads meetings, and anticipates/identifies potential obstacles Works with cross functional resources such as digital product management, external vendors, Operational Controls and project manager to ensure optimal deliveries. Proactively identifies issues concerning technical limitations and key product requirementsĭevelops, documents, communicates, maintains, and reinforces an effective control system and policies and procedures within area of oversight Supports initiatives to ensure all BU processes are mapped focusing on customer experience, regulatory compliance and inventory managementĬommunicates opportunities identified in the customer journey to Dispute BU leadership. Prioritizes, executes and delivers projects related to automation and self-service and onboarding clients onto a new case management system within the Disputes BU This role will assume the lead on this initiative, but will work in conjunction with cross functional teams to execute: such as Digital Product Management, Department Leads, PI Director, Operational Controls for example.Īssists the Dispute BU Process Improvement Director with the development, implementation, and maintenance of project management policies, standards and procedures Supports high impact self-service options to cardholders that support intake and or claim maintenance within the Disputes BU by documenting current state self-serve capabilities, identify industry best practices, and make recommendations for creating and implementing self-service options. Supports Department leads with identifying processes that will be impacted by the new case management system and taking the lead to document and communicate the impacts and changes. Primarily assists in migrating clients into our new case management system by documenting current and future state workflows, identifying opportunities to leverage best practices to increase efficiencies, scalability and cardholder experience. You will own documenting and presenting current and future state workflows. You will work independently and as a member of cross-functional teams. This position assists with the identification and implementation of process changes in order to support all project teams and stakeholders to ensure high probability of successful project delivery. As a Process Improvement Specialist, you will support the Dispute Business Unit (BU) on new case management, self-service and process automation initiatives.
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